1. Introduction

At Tuze, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use the Tuze platform (including our website, mobile app, and other services). By accessing or using the Tuze platform, you agree to the terms of this Privacy Policy.

Please read this Privacy Policy carefully to understand how we treat your personal information.

2. Information We Collect

When you use the Tuze platform, we collect various types of personal information, including but not limited to:

• Account Information: Your name, email address, phone number, date of birth, and other details you provide when registering for an account.
• Payment Information: Bank account numbers, credit/debit card details, or other payment methods you use for transactions.
• Transaction Data: Information about your transactions on the Tuze platform, including the amount, date, recipient details, and payment method.
• Usage Data: Information about how you interact with the Tuze platform, such as the pages you visit, the features you use, and your device information.
• Location Data: Your IP address or device location to provide location-based services and enhance your user experience.
• Communication Data: Records of interactions with customer service or other support channels.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process transactions, send money, and offer financial management tools.
• To Improve the Platform: To analyze and improve the functionality, performance, and security of the Tuze platform.
• To Communicate with You: To send account-related notifications, transaction updates, promotional offers, and customer support messages.
• To Meet Legal and Regulatory Requirements: To comply with laws, regulations, and industry standards, including fraud prevention and identity verification.
• For Marketing and Personalization: To offer personalized experiences and recommendations based on your usage patterns and preferences.

4. Sharing Your Information

We respect your privacy and will not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, fraud prevention services, customer support, etc.).
• For Legal and Regulatory Compliance: We may share your information when required by law or to protect our legal rights, enforce our policies, or comply with a legal process, such as a subpoena.
• With Business Partners: We may share information with business partners for joint marketing purposes or to offer you services that may be of interest to you. Any shared information will be subject to the relevant business partner's privacy policies.

5. Security of Your Information

We take the security of your personal information seriously and use a variety of security measures to protect it, including:

• Encryption: We use encryption technologies to protect sensitive data during transmission.
• Access Controls: We limit access to your personal information to only authorized personnel who need it to perform their job duties.
• Secure Storage: We store your information in secure servers and use industry-standard security protocols to prevent unauthorized access.

Despite our efforts, no security system is completely foolproof. We cannot guarantee the absolute security of your data, but we are committed to taking reasonable steps to protect it.

6. Cookies and Tracking Technologies

Tuze uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device that allow us to remember your preferences and improve the functionality of our services.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of the Tuze platform.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can review and update your account information at any time through the Tuze platform.
• Data Deletion: You may request to delete your account and associated data. Note that we may retain some data to comply with legal or regulatory obligations.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or messages by following the unsubscribe instructions in each communication.
• Request to Limit or Object to Processing: You have the right to request that we limit or stop processing your personal information in certain circumstances, subject to applicable laws.

To exercise any of these rights, please contact us using the information provided in the Contact Us