1. Introduction

Welcome to Tuze! These Terms and Conditions (“Terms”) govern your use of the Tuze platform, including our website, mobile app, and any associated services (collectively referred to as the “Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our Platform. If you do not agree with any part of these Terms, please do not use the Platform.

2. Eligibility

To use the Tuze Platform, you must:

• Be at least 18 years old or have the legal capacity to enter into a contract in your jurisdiction.
• Provide accurate and up-to-date information when creating your account.
• Comply with all applicable local, state, and international laws.

If you are accessing or using the Platform on behalf of an entity, you confirm that you have the legal authority to bind that entity to these Terms.

3. Account Registration

To access certain features of the Platform, you must create an account. You agree to:

• Provide accurate and complete information during the registration process.
• Maintain the confidentiality of your account credentials, including your username and password.
• Notify Tuze immediately of any unauthorized use or security breach of your account.

You are responsible for all activities that occur under your account, whether authorized or not.

4. Services Provided

Tuze offers a range of financial services through its Platform, including:

• Money transfers (domestic and international)
• Payment processing
• Digital wallet functionality for storing and managing funds
• Financial management tools for tracking spending and setting budgets
• Other financial services as made available by Tuze from time to time

All services are subject to the availability of the Platform, and Tuze reserves the right to modify or discontinue any service at any time.

5. Fees and Charges

Tuze may charge fees for certain services, such as money transfers or premium features. Fees are disclosed before any transaction is completed, and you agree to pay the applicable fees for the services you use.

Tuze reserves the right to modify fees at any time, with notice provided through the Platform or via email. By continuing to use the Platform after fee changes are announced, you agree to the new fee structure.

6. Payment Methods

You agree to provide accurate and up-to-date payment information when using Tuze’s services. Payment methods may include bank accounts, credit cards, or other accepted forms of payment.

By using Tuze, you authorize Tuze to process your payments according to your selected method.

7. User Responsibilities

As a user of the Platform, you agree not to:

• Use the Platform for any unlawful purposes.
• Engage in fraudulent, deceptive, or abusive activities.
• Share your account details or allow others to use your account without authorization.
• Violate any local, national, or international laws, regulations, or third-party rights while using the Platform.

8. Privacy and Data Protection

Tuze is committed to protecting your privacy and personal data. Our Privacy Policy outlines how we collect, use, and protect your data. By using the Platform, you consent to the collection and processing of your data in accordance with our Privacy Policy.

9. Termination and Suspension

Tuze reserves the right to suspend or terminate your account and access to the Platform at any time, for any reason, including but not limited to:

• Violating these Terms or any applicable laws.
• Engaging in any conduct that Tuze, in its sole discretion, deems harmful or inappropriate.
• Failure to pay fees or charges owed to Tuze.

Upon termination, you will no longer have access to your account, and any pending transactions may be canceled.

10. Disclaimers and Limitation of Liability

• Disclaimer of Warranties: The Platform is provided on an “as-is” basis, and Tuze makes no warranties, express or implied, regarding the Platform’s availability, security, or functionality.
• Limitation of Liability: Tuze shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Platform, including but not limited to financial losses, loss of data, or business interruptions.

In no event shall Tuze’s total liability exceed the fees paid by you for the service in question during the three-month period prior to the event that gave rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Tuze, its affiliates, employees, agents, and partners from any claims, damages, liabilities, and expenses arising from your use of the Platform, your violation of these Terms, or any third-party rights.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Botswana. Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration under the laws of Botswana, without resorting to litigation in the courts.

13. Changes to Terms and Conditions

Tuze reserves the right to update or modify these Terms at any time. Any changes will be posted on the Platform, and the revised Terms will take effect immediately upon posting. It is your responsibility to review these Terms regularly to stay informed about any changes.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

• Email: support@tuze.co.bw
• Phone: +267 123 456 789
• Website: www.tuze.co.bw

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.